Privacy Statement
Boundless Minds Therapy is committed to protecting the privacy of an individual’s personal information. The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us, and the way we collect, use and disclose your personal information.
In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act.
We have policies and procedures in place to ensure that:
● personal information is managed in an open and transparent way
● the privacy of personal information of participants and staff are protected
● we collect and handle personal information fairly
● personal information we collect is used and disclosed for legally permitted purposes only
● we regulate access to and correction of personal information
● we maintain the confidentiality of personal information through appropriate storage and security.
The kinds of information we collect
Consumer personal information is collected to provide care and services. Personal information we collect could include your:
● name, address, telephone number and email address
● date of birth
● gender
● advocate or emergency contact’s telephone number and email
● health information
● diversity status (ethnicity, lifestyle preferences).
How we collect personal information
Participant personal information may be collected from:
● you, the participant
● your family members or significant others
● your advocate
● your doctor or other service providers or facilities.
We will collect personal information directly from you unless:
● we have your consent to collect the information from someone else
● we are required or authorised by law to collect the information from someone else
● it is unreasonable or impractical to do so.
You can withdraw your consent at any time by contacting us; although you should be advised that this may impact on our capacity to provide services.
Purpose of collecting personal information
Personal information is collected for the purposes of providing care and services. The information may be used to:
● provide support services
● enable service providers and medical practitioners to provide care and services
Disclosure of personal information
We may disclose your personal and health information, for the purpose of your care and services, to:
● service providers who assist us in providing care and services, medical practitioners, external health agencies such as the ambulance service, hospitals, the National Disability Insurance Scheme, and other relevant government organisations
● a person you have nominated as being your advocate, e.g. parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age.
We may not use or disclose personal information for a purpose other than providing care and services, unless:
● you have consented
● the purpose is related to providing care and services, and you would reasonably expect disclosure of the information for that purpose
● we believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life, health or safety or a serious threat to public health or public safety
● we have reason to suspect unlawful activity and disclosure is required or authorised by law.
We will not disclose your personal information to an overseas recipient.
Security of personal information
We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification, or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff.
Accessing the personal information that we hold about you
Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us.
To obtain access to your personal information, you will have to provide us with proof of identity. We will take all reasonable steps to provide access to your personal information within seven (7) days from your request.
Employee information
Records of current and past employees which are related to the employment relationship are managed in accordance with workplace laws. Privacy laws may apply to employee personal information if the information is used for something that is not related to the employment relationship between our organisation and the employee.
Volunteer records
Personal information collected and held by us in relation to our volunteers will be managed in accordance with the Privacy Act.
Privacy data breaches
In the event that your personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach Policy and Procedure.
Privacy complaints
All complaints regarding privacy can be lodged via our complaint handling process.
At all times, privacy complaints will:
● be treated seriously
● be dealt with as promptly as possible
● be dealt with in a confidential manner
● not affect your existing obligations or affect the commercial arrangements between you and us.
You will be informed of the outcome of your complaint following completion of the investigation.
Terms of Use
Please read these terms of use carefully as they apply to your use of the Website available at Psychologyballarat.com.au (“the Website”).
By using the Website you agree that you:
(i) are at least 18 years of age and have legal capacity to enter into a binding contract;
(ii) have had sufficient opportunity to access and read these Terms Of Use;
(iii) have accepted that these Terms Of Use apply to your use of the Website; and
(iv) will comply with the Terms Of Use.
Boundless Supports PTY Limited (ABN 88 658 925 538) (“we, our, or us”) may amend these Terms Of Use at any time. Your continued use of the Website is deemed to be acceptance of any amendment to these Terms Of Use. If you do not agree with these Terms of Use you must not use the Website.
1. Ownership
The Website and all content are owned and operated by Boundless Supports PTY Limited (ABN 88 658 925 538)
2. Website Content
Boundless Supports PTY Limited take all reasonable care in the preparation and maintenance of information on the Website including all details and any prices and service descriptions displayed on it are correct at that time. Whilst this is so, we do not warrant or guarantee that the information provided is accurate, up-to-date, reliable, or complete. It is your responsibility to ensure that the material or information you seek to rely on is accurate, up-to-date, reliable, and complete by contacting us directly or making your own independent enquiries. Boundless Supports PTY Limited, to the extent permitted by law, denies all liability for any loss, directly or indirectly, arising from your use and/or reliance on the Website and its content.
Boundless Supports PTY Limited does not guarantee or warrant that the Website is free from viruses which may damage your computer or any data on your computer.
3. Collection Notice
We collect personal information about you to provide services, respond to enquiries, perform marketing and promotion activities, and for purposes otherwise set out in our Privacy Policy. We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all our services to you.
Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us using the contact details specified in our Privacy Policy.
By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in our Privacy Policy and these Terms of Use.
4. Intellectual property
The design and content of the Website including logos, brand names, data, text, photographs, images, graphics, software, interfaces, and other material is owned, controlled by or licensed to Boundless Supports PTY Limited and is protected by copyright, trademarks and intellectual property laws of Australia (“Content”).
Your use of the Website and use of and access to any Content does not grant or transfer any rights, title, or interest to you in relation to the Content.
You are permitted to view the Content of the Website for your own personal use but you are not permitted to use the Website, or content of it, for any other purpose without our written consent.
We reserve the right to deny any person permission to link to the Website.
If you wish to reproduce any content (including Content) published or otherwise accessible via the Website, you must make a written request for and obtain our written permission before doing so. If we grant our permission, you must give appropriate attribution to the author, firm and date of first publication. Please direct all requests to Laura@boundlessmindstherapy.com.au.
All other use, copying or reproduction of the whole or any part of the Content it is prohibited, except to the extent permitted by law.
5. Limitation of Liability
We make no warranties or representations about the Website or any of its content. We are not responsible to you or anyone else for any direct or consequential loss suffered in connection with the use of the Website. To the extent permitted by law, we exclude all liability for any loss or damage of any kind, including special, indirect, consequential loss, damages, liabilities, claims, expenses, loss of data or loss of business profits arising from, or relating to, use of the Website and the content contained thereon, however caused, whether in contract or tort including negligence.
Where the law implies a warranty into these Terms of Use which cannot lawfully be excluded then our liability for breach of the warranty will, at our sole discretion, be limited to the supply, repair or replacement of the goods or supplying the services again or paying the cost of having the services supplied again.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of the Website. You must take your own precautions to protect your devices and computer systems from viruses or anything else (such as worms or Trojan horses) that may interfere with or damage those devices and computer systems.
This clause survives termination of these Terms of Use.
6. Third Party Websites
The Website may contain links to other websites which are operated and controlled by third parties. Boundless Supports PTY Limited is not responsible for the content on third party websites and does not endorse, control, or approve such content on those websites.
Should you choose to visit any third-party website you do so at your own risk, and you are solely responsible for making your own enquiries before relying upon the content of that website.
To the extent permitted by law, Boundless Supports PTY Limited does not provide any warranty for the third-party website regarding the quality or accuracy of the content on that website or that is does not infringe the intellectual property rights of any person.
7. Implied terms
To the fullest extent permitted by law, any condition or warranty which would otherwise be implied in these Terms of Use is hereby excluded.
Where a condition or warranty is implied into these Terms of Use by legislation, and that legislation avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of or liability under such condition or warranty the condition or warranty shall be deemed to be included. However, our liability for any breach of such condition or warranty shall be limited to the advertised price of the re-supply of our services or the product (as applicable).
8. Cookies
Cookies may be used in some areas of the Website. A cookie is a small file placed on your hard drive with the information that the cookie obtains being set by the Website. Generally, cookies save time and make the browsing experience more efficient and enjoyable. For example, a cookie can store information for future visits to the Website.
If you are concerned about cookies, you can refuse a cookie and still navigate the Website.
9. Copyright, trademarks, and ownership of rights
The copyright, trademarks and other intellectual property rights contained within the Website, business, services and branding are owned by or licenced to Boundless Supports PTY Limited and are protected by Australian and International law. Unless prior written permission from Boundless Supports PTY Limited has been obtained, the use or misuse of any copyright, trademarks or intellectual property is forbidden.
Intellectual Property includes but is not limited to:
10. Amendments
These Terms of Use may be amended from time to time and Boundless Supports PTY Limited reserves the right to amend these Terms of Use at their sole discretion without prior notice and without incurring liability to you. Your use of the website following any such amendments will be deemed to be confirmation that you accept those amendments. Boundless Supports PTY Limited recommends that you check these Terms of Use prior to each use of the website.
11. Applicable Law
These Terms of Use are governed and interpreted in accordance with the laws of Victoria. In the event of a dispute arising from these Terms of Use you agree to submit to the exclusive jurisdiction of the courts of Victoria.
12. Severance
If a provision of these Terms of Use is found to be invalid or unenforceable by a court of law, that clause will be severed from these Terms of Use and such invalidity or unenforceability will not affect the rest of the Terms of Use which continue in full force and effect.
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